We have compiled a list of frequently asked questions for your reference.
Community Legal Centres (CLCs) and Legal Aid both provide advice, case work and legal education to socially and economically disadvantaged people. CLCs are independent, not-for-profit, community-based organisations. CLCs are run by a committee of local community members and have the added benefit of being able to respond to local issues more flexibly. CLCs do not have a formal means test and are able to assist clients that may not be eligible for Legal Aid. Legal Aid NSW is overseen by a Board appointed by the NSW Attorney General.
- Client’s income
- Client’s geographic area
- Whether we can provide advice on the specific area of law
WSCLC actively encourages our stakeholders, clients and service users to provide us with feedback, suggestions or complaints. You may do so in writing (please email firstname.lastname@example.org) or verbally to the staff member you saw, the supervising staff member, the Director, or the Management Committee.
WSCLC is committed to ensuring that any person using WSCLC services has the right to lodge a complaint or to appeal a decision of WSCLC and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.
The WSCLC complaints process:
- A staff member will inform you that your complaint has been received.
- Your complaint will be examined within 7 days of receipt.
- Your complaint will be investigated and a resolution will be sought. The Director, the Principal Solicitor, or the Supervising Solicitors will be responsible for handling the complaint.
- You may be contacted for more information. You have the right to a support person at any stage of the complaints process. Support people may include a friend, advocate, community elder or an interpreter if required.
- You will be informed of the outcome.
- If you are not satisfied with the investigation and proposed resolution of your complaint, you can seek a further review of the matter by the Management Committee. If you are still not satisfied with the outcome, you may be referred to an external body (such as the funding body).
Your complaint will be dealt with:
Without affecting your right to get more help from the Centre.