Tenants’ Advice and Advocacy admin
Western Sydney Tenants’ Service
The Western Sydney Tenants’ Service (WESTS) provides free tenancy advice, referrals, advocacy and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT). We can provide advice via telephone or face to face. Interpreters can also be arranged at no charge. We also run regular community information sessions on tenancy issues.
We provide tenancy advice for people living in the Auburn, Baulkham Hills, Blacktown, Hawkesbury, Holroyd, Parramatta and Penrith local government areas. If you are not in one of these areas, please visit the Tenants NSW website to find a service that can help you with your tenancy issue.
Our services are focused on (but not limited to) tenants:
from culturally and linguistically diverse backgrounds
who are low income earners
who have disabilities
living in public and community housing
living in residential parks
Please note that we that we do not offer advice on tenancy issues to landlords or real estate agents. We also cannot assist with finding accommodation.
If you are homeless or are worried you may become homeless, please contact Link2Home on 1800 152 152.
WESTS conducts duty advocacy at various locations of the NSW Civil and Administrative Tribunal (NCAT):
Penrith Tribunal (on Tuesday, Wednesday and Thursdays)
Parramatta Tribunal (on Wednesdays and Thursdays)
Sydney City Tribunal (on Fridays)
If you have a hearing at the Tribunal on one of those days, please look for the Tenant Advocate and approach them to assist in your proceedings.
Community Information Sessions
WESTS provides free community legal education sessions on tenants’ rights and responsibilities. For example, we have provided information sessions at community colleges, residential parks, schools, multicultural organisations, community expos and more. Please call us if you are interested in arranging an information session, or if you wish to find out about upcoming sessions.
WESTS operates an outreach every Wednesday and Thursday from 8:30am to 4:30pm (with a break for lunch). We welcome drop-ins, referrals or appointments, but we prefer you to make an appointment by calling 8833 0933 beforehand.
Please call us on (02) 8833 0933. Telephone advice times: Monday to Friday from 9am-1pm and 2pm-5pm.
Our service is extremely busy, so we may be assisting other tenants when you call. Please leave a message with your name, phone number, suburb and landlord’s details. We will call you back as soon as possible. Note that when we call you back, it will be from a private number.