2021 CLCP Client Survey Results

2021 Client Survey Results (1)

In October 2021, CLCP took part in the biennial client feedback survey as part of the National Legal Assistance Partnership (NLAP). The survey was co-ordinated by CLCNSW and conducted state-wide by all community legal centres who receive NLAP funding. Despite the difficult circumstances, we were able to survey more than 100 clients who received a legal service in October, with overwhelmingly positive results:

  • 92% of clients felt it was easy to contact us when they needed help
  • 100% of clients felt we listened to their legal problem
  • 96% of clients said we helped them understand their legal problem
  • 97% of clients would recommend our service to other people
  • 83% of clients said our assistance improved their level of stress
  • 80% of clients said our assistance improved their overall wellbeing
  • 68% of clients said our assistance improved their money situation

When asked what they would have done if not for WSCLC, client responses included ‘I would be really stressed’, ‘I would have given up on it’, ‘I wouldn’t know my rights’ and ‘I had no idea as I’m new to Australia’. We would like to thank all of the clients who took the time to provide their feedback, which we will put towards improving our service delivery in 2022.

Online Safety Bar Quick Exit

This website has a “quick exit” button near the top right-hand corner of each page. This button will close the Western Sydney Community Legal Centre website and open the Bureau of Meteorology website. The button may be helpful if you are worried that you are being monitored and you are concerned that someone is about to find you looking at this site.

However, the quick close button will not delete your browser history. This means that if the person checks your browser history they will be able to see that you have visited this website.

For information on deleting your internet history click here.

If someone is monitoring your online activity using spyware or monitoring devices, they will still be able to see that you have visited this website.

Remember: Deleting large parts of your internet history may alert your abuser.

To discuss your online safety call DVConnect 1800 811 811 (24-hour telephone advice line) or 1800 RESPECT (1800 737 732) (24-hour telephone counselling line).

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